Frequently Asked Questions
Everything you need to know about Australia's premier vertical bike racks.
How long does shipping take within Australia?
We typically process orders within 1-2 business days. Delivery times vary by state, generally taking 3-5 business days for metro areas and up to 7-10 business days for regional Western Australia and Northern Territory.
Are VelociRAX compatible with all vehicle types?
VelociRAX require a Class 4 (50mm x 50mm) square hitch receiver. They are ideal for SUVs, 4WDs, and vans, but we recommend checking your vehicle's tongue weight capacity before purchase.
What is the warranty period for your bike racks?
All VelociRAX products come with a 2-year limited warranty covering manufacturing defects and hardware. We pride ourselves on the durability of our steel construction and hydraulic systems.
Can I return my rack if I change my mind?
Yes, we offer a 30-day return policy for unused items in their original packaging. Please note that customers are responsible for return shipping costs due to the weight and size of the units.
Do the racks come pre-assembled?
To ensure safe and efficient shipping, VelociRAX require some assembly. We provide comprehensive printed instructions and step-by-step video guides to help you get your rack ready for the trails.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free financing options like Afterpay to help you get your gear now and pay later.